Privacy Policy - Inner Wisdom Wellbeing

At Inner Wisdom Wellbeing Centre, we take your right to privacy very seriously. 

We only take and hold the information from you relevant to the types of services or appointments you have enquired about or agreed to. We will provide you with the best possible service along with meeting our insurance requirements. 

When you first enquire, we will only contact you to provide you with the relevant information and/or confirmation about any appointments or training you require. 

This will be through your preferred method of contact in which you have chosen to initially contact us or an alternative agreed method of contact which may have been discussed or details of which you have also provided.

During your appointment or training, you will be asked to complete a contact and consent form outlining our privacy policy, including the official opt-in/out options. 

This will confirm your preferred methods of contact along with providing you with full control over how you would like to be contacted in the future, if at all. Any consent can be revoked at any time in the future if you so choose.

We will never pass on your details to a 3rd party unless we have your consent (e.g. if we have recommended another professional and you have expressed the desire for them to contact you directly).

Personal information will need to be kept for 7 years post your most recent treatment; however, you have access to these files at any time. We only keep information that our insurance providers require.

If you are an expectant Mom, we must keep records for 7 years post the 18th anniversary of your babies EDD.

If we treat a minor between the ages of 16-18, then the records would be required to be kept 7 years after their 18th birthday.

If we treat anyone aged 16 or under then along with the traditional parental consent and attendance during therapy, we will also be required to keep records for 7 years post their 18th birthday.

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• Name and some form of contact information
• DOB and lifestyle information
• Health information, including medication and medical history
• Treatment plans and reflections
• Any other information is relevant to therapy or training.

Please bear in mind that the centre is made up of a collaboration of self-employed professionals who all require their own records and have their own privacy policies similar to mine if you have booked a treatment via them.

If you see a student therapist at the centre, then the centre will keep your contact details securely (as usual); however, you are provided with a reference number that the learners will be aware of. The learners will also keep a treatment plan that will only have your reference number but no other personal details. This is for their training requirements and Treatment evidence. However, your identity will be kept separate from their notes.

All records are kept securely in locked cabinets and/or password-protected devices and software.

The information required by the establishment is your general name and contact information, including any business-related websites/pages/copies of certificates and insurance,  etc. Along with any promotional materials and contracts/terms etc. Again the only contact unless otherwise stated will be relevant to the relationship and use of the facilities and in support of your business.

Cookies are small files of data that are downloaded onto your electronic device used to access websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions). Cookies do not harm your computer. If you would like to learn more about cookies in general, you can visit www.allaboutcookies.org.

Cookies help us to provide you with a good experience when you browse this website. We do not use cookies to collect or record information such as your name, address or payment details.

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• For technical purposes essential for the operation of this website.
• To distinguish you from other users of this website to personalise your shopping experience and
• Collect statistical information about how visitors use this website, and we can improve the way this website works and measure the success of competitions and campaigns.

Most web browsers automatically accept cookies. Unless you have adjusted your browser settings to refuse cookies, cookies will be set when you access this website. By using and browsing this website, you consent to cookies being used by this Cookie Policy. If you do not consent, you must either disable cookies or refrain from using this website.

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The website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for protecting and protecting any information you provide whilst visiting such sites, and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

If you have any questions or concerns regarding our privacy policy, please feel free to contact:

Jenny Wedgury 

Inner Wisdom Wellbeing Centre
166-167 Lower High Street
Stourbridge
DY8 1TT

jenny@innerwisdomwellbeing.co.uk