Welcome to Inner Wisdom Wellbeing
I understand that life can sometimes change unexpectedly. These terms are here to provide clarity around appointments, payments and cancellations, while protecting the time I reserve specifically for each client.
Appointments & Payment
All appointments must be paid for in advance to secure your booking.
Your appointment time is reserved exclusively for you and cannot usually be offered to another client at short notice.
Cancellations & Rescheduling
If you need to cancel or rearrange your appointment, please provide at least 48 hours’ notice wherever possible.
Appointments cancelled or rescheduled with less than 24 hours’ notice will be charged at the full session fee.
If you do not attend your appointment without notice, the full session fee will also be payable.
I appreciate that genuine emergencies and exceptional circumstances can happen, and these will be considered individually.
Late Arrivals
If you arrive late, your session may still need to finish at the original agreed time so that this does not affect the next client.
The full session fee will still apply.
Therapy & Wellbeing Sessions
Inner Wisdom Wellbeing offers therapeutic, coaching and holistic approaches designed to support emotional wellbeing, personal development and positive change.
Every person’s experience is individual, and therefore specific outcomes or results cannot be guaranteed.
Sessions are not a substitute for emergency, medical or psychiatric care.
If I feel that another professional or service would be more appropriate for your needs, I may discuss this with you.
Confidentiality
Everything discussed during your sessions is treated with respect and confidentiality.
There are, however, circumstances where confidentiality may need to be broken — for example, where there is a serious and immediate risk of harm to you or another person, or where disclosure is required by law.
Where appropriate and safe to do so, I would aim to discuss this with you first.
Online Sessions
For online appointments, clients are responsible for having a suitable private space and reliable internet connection.
If technical difficulties occur, we will make reasonable efforts to continue or rearrange the session where appropriate.
Packages & Programmes
Where sessions are purchased as part of a programme or package, the payment and cancellation arrangements agreed at the time of booking will apply.
Any additional terms relating to a particular programme will be explained before purchase.
Respectful Therapeutic Relationship
Therapy works best when we create a safe, respectful and honest space together.
You are always free to ask questions, discuss concerns or decide that you no longer wish to continue therapy.
Likewise, I reserve the right to pause or end our therapeutic work if I believe it is no longer appropriate, safe or within my professional scope.
Payment
All appointments are payable in advance to secure your booking.
Payment details will be provided privately when your appointment is arranged.
Your appointment is confirmed once payment has been received.
Questions
If you’re unsure about any of these terms, please contact me before booking and I’ll be happy to clarify them.
By booking and attending an appointment with Inner Wisdom Wellbeing, you confirm that you have read and accepted these Terms & Conditions.
Thank you for respecting my time and my practice.
Jennifer Wedgbury
Inner Wisdom Wellbeing
